IMPORTANT CONTACT DETAILS
Our customer services call centre is open:
Monday to Thursday between 08:00 and 18:00
Fridays between 08:00 and 17:00
Saturdays between 08:00 and 13:00 (South African time)
We are closed on Sundays and public holidays.
For emergency medical and related claims:
Our emergency medical services are available 24 hours a day, 7 days a week. It is important that you contact us as soon as possible when you need assistance.
Bryte Travel Assist can be contacted at:
Telephone: +1 416 977 6705 (reverse call charges accepted).
Please note that you will be charged for the call if you contact Bryte Travel Assist directly. Please remember to dial the International Direct Dialling Number of the country that you are in, followed by: 1 416 977 6705.
Non-medical claims and medical claims for out of hospital treatment. For all non-medical claims (for example, claims for baggage or cutting the insured journey short) and for medical claims for out of hospital treatment, you can contact us up to 30 days after you have returned to South Africa at:
Bryte Travel Insurance
PO Box 61489
Telephone: 0860 346270
Our claims department is open Monday to Friday between 08:00 and 16:30 (South African time). We are closed on public holidays.